Unwanted enquiries or spam via listing enquiries

14 November 2023 04:15

How can I stop unwanted enquiries, spam or malicious emails via CRE?

Let's take a further look at unwanted enquiries or spam via Commercial Real Estate listing enquiries.

As an agent, you will receive enquiries on listings that are advertised on commercialrealestate.com.au.

A property searcher can visit your listings on commercialrealestate.com.au, and send an enquiry without having to login, sign up or validate their email address.

This process has been designed to allow users to enquire on your listings in the most efficient and convenient way possible.

The vast majority of enquiries you receive will be legitimate enquiries from interested users, however, there will be a small percentage of unwanted enquiries either from a spambot or from an inappropriate property searcher, or you may have been targeted by a malicious person.

Preventing unwanted enquiries from inappropriate individuals would not be feasible, as it would require all users to log in or validate their email address.

To do this would cause a significant decrease in the number of enquiries you receive, and still would not guarantee a user is logging in with their real email address, as it only takes a few minutes to create a new email address.

If you are receiving unwanted or offensive enquires, please advise Domain Group Support via the Support icon and we shall ‘block’ that email from sending any further email enquiries.

Bear in mind that it only takes a few minutes for a motivated pest to create a new email address.

If you receive an email for a listing you don't recognise, or an unexpected email from Domain Group, it could be a phishing email disguised as an enquiry or an "updated sales contract" attempting to obtain your username and password, or trying to install malware onto your computer. See this article for more details: Online security with Domain Group

IMPORTANT!
If the property link takes you to a sign-in page instead of the Commercial Real Esate listing, DO NOT LOGIN.

If the email asks you to download an attachment DO NOT DOWNLOAD THE ATTACHMENT unless you are sure that it's from your account manager.

Using your mail system mark or report the email as Spam in your inbox, or if your mail system allows, also report the email as suspicious.

If you think it’s possible that you or someone from your office has inadvertently disclosed your password, you can take the extra precaution of resetting your password.

Note:

You will also need to change your password on any other website or account that uses the same password.

Forward any such emails to support@commercialrealestate.com.au so we can take further action against malicious people or contact Domain Group Support via the Support icon for further assistance.

We can and do prevent spambots from accessing our listings, however, if you ever receive spam disguised as an enquiry, please click the Support icon to contact Domain Support so that we can take action.