Agent Admin is not working

12 November 2021 01:42

Is Agent Admin down?

Eek! Hope not. Try Incognito or Private Browsing Mode, and Clear your cookies, cache and browsing history.

If you are experiencing difficulty trying to access Domain or Commercial Real Estate Agent Admin, or certain pages in Agent Admin, there are two immediate things you can try before having to contact Domain Group Support.

Try Incognito or Private Browsing Mode

By opening an ‘incognito’ or 'Private' browsing window, your browser is not using any of its stored information - it's downloading information fresh from the World Wide Web.

Right-click (PC) or Control-Click (Mac) on the Chrome icon, then click New Incognito Window. You can also use this shortcut: CTRL + Shift + N (PC) or Command + N (Mac)

Right-click Explorer Icon, then click New InPrivate Window.

To enable private browsing in Firefox, click on the hamburger icon at the top right, then click New Private Window. You can also just use the CTRL + SHIFT + P keyboard shortcut.

If you are in an incognito or private window, and Agent Admin suddenly starts working like usual, it means you will need to clear your cookies and/or cache.

Clear your cookies, cache and browsing history

Things may have changed

Browsers are continuously making slight updates, so you may need to do this quick Google search: How do I clear my cookies and cache? Otherwise, here are our most recent methods.

I'm Using Google Chrome

If you have a PC, hold Ctrl + Shift + Delete on your keyboard.
If you have a Mac, hold Command + Shift + Delete on your keyboard.

Select 'Clear the following items from': Time range - All Time.
Select the checkbox next to Cached images and files.
Select the checkbox next to Cookies and other site data.
Click Clear browsing data.
Close all internet windows and re-open

I'm Using Internet Explorer

Hold Ctrl + Shift + Delete on the keyboard.
Click to clear the Preserve Favorites website data checkbox.
Select the checkbox next to Temporary Internet files and website files.
Select the checkbox next to Cookies and website data.
Click Delete.
Close all internet windows and re-open.

I'm Using Microsoft Edge

Hold Ctrl + Shift + Delete on the keyboard.
Select the checkbox next to Cookies and saved website data.
Select the checkbox next to Cached data and files.
Click Clear.
Close all internet windows and re-open.

I'm Using Mozilla Firefox

If you have a PC, hold Ctrl + Shift + Delete on your keyboard.
If you have a Mac, hold Command + Shift + Delete on your keyboard.

Set Time range to clear to Everything.
Select the checkbox next to Cookies.
Select the checkbox next to Cache.
Select the checkbox next to Active Logins.
Click Clear Now.
Close all internet windows and re-open.

I'm Using Safari

Click Safari in the upper left corner of the screen.
Click Preferences.
Click Privacy.
Select Remove all Website Data.
Click Remove Now.
Close all internet windows and re-open.

Check Blockers

If you're waiting for a page to load, check the URL bar of your browser to see if there are any 'stop signs' or red exclamation marks. This would indicate that you have some kind of blocker preventing certain elements, or the page itself, from loading correctly.

You will need to disable the blocker so that the page can work properly.

Still having troubles?

If you have tried these actions and are still not able to access Agent Admin, contact Domain Group Support so we can assist further.

Note: Monday mornings are peak traffic for Single Listing Performance reports. If you are having difficulty generating a new report on a Monday, try waiting for 10 - 20 minutes and try again.