I want to manage leads & enquiries via my CRM
That's possible, however it's one thing we can't really help with...
When an enquiry is sent, it will be sent to the email address of the agent assigned to the listing, or to the agency’s general enquiries email address.
For agents that use a listing CRM it is possible for enquiries to be sent to a ‘capture’ email address so the agency can manage these leads within their CRM.
This option can only be activated by your CRM, in most cases via the use of a unique ‘capture’ email address assigned to each agent.
Reach out to your Listing CRM
As this is controlled externally via your CRM it is not possible for Domain to assist with activating or managing this function.