How do I downgrade or cancel a listing upgrade?
An automatically upgraded listing can be downgraded on a listing's Booking History screen in Agent Admin.
Listings' upgrade products can be cancelled within 48 hours only if the listing was automatically upgraded by an ‘Upgrade all new listings’ contract.
Follow these steps to cancel a listings upgrade product.
- Login to Commercial Real Estate agent admin. From top navigation menu click Listings, then click Commercial Sale, Commercial Lease or Commercial Sale or Lease
- Find listing in the stock list. In the 'Products' column on the right click on the upgrade summary.
- Click Downgrade.
If this option is greyed out or not visible it means that you can’t cancel the upgrade. Contact your Commercial Real Estate account manager for further assistance.
Select an upgrade product option.
To book a higher upgrade product, different product duration or a free 6 week silver you will need to first downgrade the listing to Branded. Click Select to the right of Branded listing then upgrade the listing manually.
- Click Confirm booking.
- You will see this confirmation screen. Click OK.
Your listing has been successfully downgraded.