Downgrade a Commercial Real Estate listing

How do I downgrade, change or cancel a listing upgrade?

An automatically upgraded listing can be downgraded on a listing's Booking History screen in Agent Admin.

We’ll show you how to:

1. Downgrade a listing
2. Change a listings upgrade
3. Change the duration of an upgrade
4. Cancel or remove an upgrade

Listings' upgrade products can be cancelled within 48 hours only if the listing was automatically upgraded by an ‘Upgrade all’ contract.

Note: You must have access to book upgrades/downgrades.

Follow these steps to cancel or downgrade a listings upgrade product.

1. Check your downgrade thresholds to see if you have any remaining downgrades.
2. From Agent Admin home page, under Your Activity, click the number of live listings in the relevant stocklist.
   
   
   
   
   
3. Find listing in the stock list. In the 'Products' column on the right click on the upgrade summary. You'll be directed to the Booking History page.
   
   
   
   
   
4. Click Change.
   
   The change button will only be active within the first 48 hours of your listing going live, and only if the listing has been upgraded by an ‘upgrade all’ contract (as opposed to being manually upgraded or as a casual booking).
   
   
   Note: Prices shown are for display purposes only and may not reflect real pricing.
   
   
   

5. The upgrade level your listing currently has will be labelled as Current product.
   
   To downgrade your listing select (click) one of the lower ranking products to the right. You can also change the duration of your upgrade by clicking the number of weeks for that product.

   If you’re selecting a shorter duration, this will count towards your downgrade threshold. Eg; If your current upgrade is for 13 week Platinum you can change this to a 26 or 52 week Platinum that does not affect your downgrade threshold.

   To cancel a listings upgrade altogether select Silver.

   Note: You can also upgrade your product by selecting a higher ranking product to the left of your Current product, or by selecting a higher number of weeks under Duration.

   Select a product option, agree to the T&C’s then click Confirm booking.

   
   Note: Prices shown are for display purposes only and may not reflect real pricing.
   
   

   Note: If the T&C's and Confirm booking button don't appear in the bottom section, it's because you don't have access to upgrade/downgrade. Contact Domain Group support via the Support button, or your Commercial Real Estate Account Manager for further assistance.

   
   
   
6. You will see this confirmation at the bottom of your screen.
   
   
   Note: Prices shown are for display purposes only and may not reflect real pricing.
   
   
   

    All done!

   Your listing has been successfully downgraded.